The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.

House Rules and Articles of Association

As Easthaven is a company title, all unit holders, tenants, and guests must always abide by the house rules and have a good understanding of the Articles of Association.

Download Easthaven’s House Rules document

Download Easthaven’s Articles of Association


Residents are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Building management will confirm your booking and also provide you with a copy of the moving instructions which are also available from the forms section of this website.

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at For building emergencies such as large water leaks management can be contacted 24/7 on (02) 7208 8891.

Additional Keys  

You will be provided with at least two sets of keys made up of a building security door and front door keys to access your apartment. Should additional keys be required, these be obtained at a cost of $40 (limit per apartment).Please contact building management to obtain an additional keys request form or download it from the forms section of this website.

Connecting Electricity

Your service provider should have a record of your electricity meter numbers when you provide them your address. You are free to connect to a utility provider of your choice and this must be done on taking up residency at the building. The electrical meters are located in the main switch board room/MDF room located next on level 3 west side, it can only be accessed by building management or the meter readers.

On occupying the apartment you may need to turn on the electricity using the switchboard in your apartment located in a cupboard in your kitchen.

No Electricity

If there is no electricity in your apartment, or part of your apartment, most likely a circuit breaker has tripped. There is a switchboard in the apartment that contains all circuit breakers, it is usually located in a storage cupboard or your kitchen.

As a short has most likely tripped the breaker it is best to turn off all power outlets, appliances and lights, go to your switchboard and then reset the circuit breaker by turning it back to on. If you turn a light or use a power point and the breaker trips again, this is the cause of the short and the appliance should not be used further or an electrician should be called.

Should there be no electricity in your apartment and no breakers are tripped, please contact building management, unless it is an issue with the area in which case you will need to wait for power to be reinstated.

Phone & Internet

Residents will need to contact a service provider to set up an account for internet & telephone services. The service provider may need access to the Main Distribution Frame (MDF), which is located on level 3 in the building. The contractors should have a key to access this area but you will need to let them into the building.

Water & Hot Water

The cost of water is paid for by your levies and an access charge that will be billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details.

Each apartment has their own individual hot water system located in a cupboard normally in the kitchen area in your apartment. Residents are responsible for all maintenance and other costs associated with this heater.

Individual stop valves to turn on/off the cold water to your apartment can generally be found in the bathroom under the sink/basin.

Waste Disposal & Recycling

General garbage can be disposed of using the building’s large waste/recycling bins available in the Car Park bottom level waste collection area.

Intercom System

Visitors can contact apartments using the buildings intercom system available at the main entrance. If you are contacted on the intercom system press the key to open the entrance door.

Fire Alarm & Fire Stairs

If the buildings fire alarm goes off please exit the building and proceed down/up the fire stairs, the Fire Brigade or Building Management will then provide instruction on when you can re-enter the building.


The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection.


Easthaven is currently not a pet-friendly building and pets are not allowed.